Scenario
What an appointment looks like
Visit at a mid-sized manufacturer: the customer sketches a special configuration on paper and asks for delivery time and SLA. Voice note with the sketch: "Base machine plus Z-axis, cooling optional, CE documentation, delivery Q3." The team cross-checks the ERP (SAP S/4HANA), spots two matching variants from the product portfolio, pulls the production calendar and supplier APIs. Quote €180k with alternatives, lead time 14 weeks confirmed. Swipe, send, the customer reads it still in the meeting.